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COVID-19 Updates and Information

Weekly Calls with NCDHHS on COVID

Thursdays, 5:30 p.m.

NCDHHS COVID-19 Health Care Professional Webinar Series, in partnership with CCNC and AHEC. To join the webcast, please register here.

Fridays, 12:30 p.m. - 1:30 p.m.

Join AHEC, CCNC, and NCDPH's remote forum every Friday* from 12:30 p.m. to 1:30 p.m. Join the Zoom meeting room  or dial in at (646) 558-8656 using access code 705-979-628. View AHEC's page for more information.)

*Elizabeth Hudgins, executive director of NCPeds, is compiling questions on a weekly basis. To submit your questions, please send them to Elizabeth by Wednesday at 12:30 p.m. EST. 

Insurance Provider Information and Telehealth Resources


Provider Resources for COVID-19

  Aetna Telehealth Resources

  Aetna Telemedicine Codes for Behavioral Health (PDF)


BCBSNC Provider Resources for COVID-19

BCBSNC Telehealth Resources 

  BCBS Corporate Reimbursement Policy (PDF)


  Cigna Telehealth Resources


  Humana Provider Resources for COVID-19

  Humana Telehealth Resources


   UnitedHealthcare Provider Resources for COVID-19

  UnitedHealthcare Telehealth Resources

Other Telehealth Resources

   AAP Webinar - Guide to Using Telehealth Resources for COVID-19 

  AAP Resources for General Telehealth and Technical Support

  Updates to HIPAA during COVID-19 (From the Dept. of Health and Human  Services)  

NC Medicaid Resources

   NC Medicaid Provider Resources for COVID-19

  NC Medicaid Provider Q&A COVID-19 Guidance (PDF)

 NC Medicaid Telehealth Resources 

  NC Medicaid Telephonic Procedure Code Rate List

  NC Medicaid Coding Webinar Slides (March 19, 2020)      

  Special Medicaid Bulletins on COVID-19

Medicaid - General Guidance and Policy Modification Updates (Bulletin #2; March 13, 2020)

NC Division of Public Health

   NC DHHS Coronavirus Resources - Main Page

  COVID-19 Outpatient Triage and Assessment Guidance (March 23, 2020)

  COVID-19 Provider Guidance (March 29, 2020)

        COVID-19 Guidance for Health Care Providers, Hospitals, and Laboratories

For non-urgent questions, please email urgent questions, please contact the epidemiologist on call at 919-733-3410.

  Childcare Resources from NCDHHS and NCDPI (Dept. of Public Instruction):  

Parents and families with urgent childcare needs (infants through age 12) may call 1-888-600-1685. Essential workers (including health care professionals) are given priority consideration. 

American Academy of Pediatrics 

        AAP Red Book Online - COVID-19

   COVID-19 Information for Pediatric Providers

  COVID-19 Clinical Guidance Q&A (March 18. 2020)

        Well Child Visit Guidelines 

        COVID-19 Webinar on Clinical Guidance for Pediatric Practices

  How to Use ICD-10-CM, new lab testing codes for COVID-19

Resources for Families 

      **North Carolina's COVID-19 Hotline for Families: 1-866-462-3821 

  COVID-19 Information and Guidance for Parents and Caregivers (

  No Kid Hungry NC  - Meal Resources for Children during COVID-19 School Closures

  Sesame Street - A Lesson for Traumatic Experiences 

  Reach out and Read  - Online Learning Resources

Carolina Global Breastfeeding Institute (CGBI) - COVID-19 Guidance on Breastfeeding

Partner Resources

      American Board of Pediatrics - MOC Updates

  NC AHEC - Resources for Providers on COVID-19

     NC Child - COVID-19 Resource Page

  North Carolina Healthcare Association COVID-19 Resource Page

  NC Hospitals and Health System COVID-19 Page

  North Carolina Medical Society COVID-19 Resource Page

  Reimbursement in Response to COVID-19

Practice Resources

  Financial Tip Sheet from NC AHEC (PDF)

        Small Business Loan Administration - Disaster Assistance

     AAP Pediatric Practice Management Tips During COVID-19 Pandemic

Healthy Opportunities - Additional Links

Note: Information is changing rapidly and these links will be regularly updated.

Businesses and Employers []

Child Care Centers []

Colleges and Universities []

Community and Faith-Based Organizations []

Community Events and Mass Gatherings []

Correctional Facilities []

First Responders []

Health Care Providers, Hospitals, and Laboratories []

Homeless Shelters []

K-12 Schools []

Local Health Departments []

Long-term Facilities []

Malls and Shopping Centers

Mass Transit []

Migrant Farm Workers and their Employers []

Public Facing Businesses and Agencies

Restaurants and Bars

Syringe Service Programs []

Working with People with Disabilities []


Questions/comments about this page? Please contact Kelsey Kemp at for help. 

Last Updated: 3.30.20 03:27 P.M.