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COVID-19 Updates and Information

Weekly Calls and Webinars on COVID-19

Tuesdays, 5:30 to 6:00 p.m. - Solution Share

NCPeds members can join us on Tuesdays  at 5:30 p.m. to share strategies for navigating our way through COVID-19. Visit our calendar of events and register for upcoming Zoom calls here. You must be logged in as a member to register and receive meeting information. 

We have created a community blog area for physicians to share thoughts and solutions for navigating challenges presented by COVID-19. You can find the Solution Share Community Blog here

Tuesdays, 6:00 p.m. to 7:00 p.m. - Navigating COVID-19 Webinar Series

The "Navigating COVID-19" Webinar Series: NC AHEC and Community Care of North Carolina (CCNC), in partnership with North Carolina Academy of Family Physicians, North Carolina Pediatric Society, and North Carolina Psychiatric Association, are co-hosting weekly webinars to help support North Carolina’s clinicians through the COVID-19 pandemic. Topic varies each week. To join: Join the Zoom meeting room or dial in at (646) 558-8656 with webinar ID 131 899 801.

Fridays, 12:30 p.m. - 1:30 p.m.

Join NC AHEC and NCDPH's weekly forum every Friday* from 12:30 p.m. to 1:30 p.m. Join the Zoom meeting room or dial in at (646) 558-8656 using access code 705-979-628. View AHEC's page for more information.)

*Elizabeth Hudgins, executive director of NCPeds, is compiling questions on a weekly basis. To submit your questions, please send them to Elizabeth by Wednesday at 12:30 p.m. EST.

NCPeds and NCAFP COVID-19 Impact Survey Results (May 2020)

As North Carolina continues to navigate the COVID-19 pandemic, the NC Pediatric Society and the NC Academy of Family Physicians conducted a second survey of practicing primary care physicians that ultimately included responses from approximately 500 pediatricians and family physicians. The survey was conducted April 30th-May 4th.

Findings show that primary care physicians continue to suffer extreme financial distress - even worse than just a month ago. Nearly two-thirds reported a 40 percent or more drop in patient volume. Likewise, primary care physicians continue to struggle with with obtaining adequate Protective Equipment (PPE).

Support since our last survey was well-received, as indicated by the high percentage of physicians who have been able to transition to telehealth. While physicians have been able to access much-needed PPE, it remains and will likely remain an ongoing need that we must monitor. 

Elizabeth Hudgins, executive director of NCPeds, together with Gregory Griggs, executive director of NCAFP, sent a second joint letter to NC Secretary of Health Dr. Mandy Cohen. Please see below for the letter in full. 

NEW (5/11/20): NC Pediatric Society and NC Academy of Family Physicians COVID-19 Impact Survey Results

NCPeds and NCAFP 2nd Joint Letter to NCDHHS with Survey Results (5/8/20)

March 2020 NCPeds/NCAFP COVID Survey (March 2020)

NCPeds and NCAFP 1st Joint Letter to NCDHHS with Survey Results (April 7, 2020)

Insurance Provider Information and Telehealth Resources

NC Payers Telehealth Policies in Response to COVID-19 Summary Sheet (April 2, 2020)


Provider Resources for COVID-19

  Aetna Telehealth Resources

  Aetna Telemedicine Codes for Behavioral Health (PDF)


BCBSNC Provider Resources for COVID-19

BCBSNC Telehealth Resources 

  BCBS Corporate Reimbursement Policy (PDF)

  Parity Pay for Telehealth: Steps to Take on Claims and Reimbursement


  Cigna Telehealth Resources


  Humana Provider Resources for COVID-19

  Humana Telehealth Resources


   UnitedHealthcare Provider Resources for COVID-19

  UnitedHealthcare Telehealth Resources

Other Telehealth Resources

  AAP Guidance on Telehealth During COVID-19

  AAP Resources for General Telehealth and Technical Support

  NC AHEC Telehealth Information for Patients 

  Updates to HIPAA during COVID-19  (From the Dept. of Health and Human  Services)

  NC Medicaid Billing Changes in Response to COVID-19 (Also posted under "NC Medicaid Resources" below.)

Summary of NC Medicaid Telehealth Provisions in Response to COVID-19 (Also posted under "NC Medicaid        Resources" below.)

  FCC Funding to Purchase Telehealth Equipment Information

NC Medicaid Resources

   NC Medicaid Provider Resources for COVID-19 (NC Medicaid homepage)

  NC Medicaid Provider Q&A COVID-19 Guidance (PDF)

NC Medicaid Telehealth Resources

    Telehealth and Virtual Patient Communications Clinical Policy Modifications for Well Child Visits 

  NC Medicaid Telephonic Procedure Code Rate List

  NC Medicaid Coding Webinar Slides (March 19, 2020)

    NC Medicaid Billing Changes in Response to COVID-19 

NC Medicaid Telehealth Coding Tip Sheet for Well Child Visits (April 24, 2020)

          Special Medicaid Bulletins on COVID-19

Medicaid - General Guidance and Policy Modification Updates (Bulletin #2; March 13, 2020)

NC Division of Public Health

   NC DHHS Coronavirus Resources - Main Page

  Human Services - Main Page

  COVID-19 Outpatient Triage and Assessment Guidance (March 23, 2020)

  COVID-19 Provider Guidance (March 29, 2020)

        COVID-19 Guidance for Health Care Providers, Hospitals, and Laboratories

For non-urgent questions, please email Urgent questions: please contact the epidemiologist on call at 919-733-3410.

  Childcare Resources from NCDHHS and NCDPI (Dept. of Public Instruction):  

Parents and families with urgent childcare needs (infants through age 12) may call 1-888-600-1685. Essential workers (including health care professionals) are given priority consideration.  

American Academy of Pediatrics 

        AAP Red Book Online - COVID-19

   COVID-19 Information for Pediatric Provider s

        Well Child Visit Guidelines 

        COVID-19 Webinar on Clinical Guidance for Pediatric Practices

  How to Use ICD-10-CM, new lab testing codes for COVID-19

  AAP - Fighting Racism and Discrimination in the Wake of Coronavirus

  AAP Guidance on Newborn Screening During COVID-19

  AAP Guidance Related to Childcare During COVID-19

  AAP Does Not Recommend Home Birth; Offers Guidance During COVID-19

  AAP Guidance on Breastfeeding During COVID-19

  AAP - COVID-19 and Multi-System Inflammatory Syndrome in Children (

COVID-19 and Multi-System Inflammatory Syndrome (MIS) in Children

 CDC Official Health Advisory Notice: MIS and Children with COVID-19

   NCDHHS Memo: MIS Symptoms in Children Associated with COVID-19 (Issued May 14, 2020)

   Message from AAP President on COVID-19 and MIS

  AAP - COVID-19 and Multi-System Inflammatory Syndrome in Children (

Personal Protective Equipment (PPE) Information and Resources

    NCDHHS Request for PPE

  Community Care of NC - PPE Information/Ordering PPE Tip Sheet

  AAP Guidance on PPE During COVID-19

CDC Guidance on PPE During COVID-19

  CDC: Strategies for Optimizing Supply of PPE

  N95DECON - Scientific consortium for data-drive study of N95 decontamination - by Stanford University.

Practice and Provider Resources

       COVID-19: A Physician Practice Guide to Reopening

     Infection Prevention and Control and in the Ambulatory Setting (AAP)

  CDC Updated Guidance on Outpatient and Ambulatory Care Setting

  CDC Information Page for Pediatric Providers

    CDC Guidance on PPE for Providers Assessing Asymptomatic Patients

    CDC Guidance on PPE for Providers Assessing Symptomatic Patients

    CDC Guidance for Providers Who May Have Been Exposed to COVID-19

    CDC Interim Guidance for Risk Assessment and Public Health Management 

    When Should Kids Wear a Mask? (AAP)

  NC AHEC Practice Support (PDF)

       Small Business Loan Administration - Disaster Assistance

    AAP Pediatric Practice Management Tips During COVID-19 Pandemic

Partner Resources

      American Board of Pediatrics   - MOC Updates

  NC AHEC - Resources for Providers on COVID-19

     NC Child - COVID-19 Resource Page

  North Carolina Healthcare Association COVID-19 Resource Page

  NC Hospitals and Health System COVID-19 Page

  North Carolina Medical Society COVID-19 Resource Page

  Reimbursement in Response to COVID-19

Vaccine Resources 

          COVID-19 Effects on Routine Peds Vaccine Orders (CDC)


Resources for Families 

   COVID-19 Hotline for NC: Call 2-1-1 or 1-888-892-1162The COVID hotline is for information about food access, shelter, child care, and more. You can also text COVIDNC to 898211.

  COVID Triage Line: Call 877-490-6642  - This is a toll-free helpline aimed at answering your patients’ COVID-19 questions and helping them find the care they need, regardless of insurance.

  COVID-19 Information and Guidance for Parents and Caregivers (

  No Kid Hungry NC  - Meal Resources for Children during COVID-19 School Closures

  Sesame Street - A Lesson for Traumatic Experiences 

  Reach out and Read  - Online Learning Resources

  "How to Manage Disruptive and Harmful Behavior During COVID-19" - Webinar from Child Neurology Foundation

  AAP - COVID-19 and Multi-System Inflammatory Syndrome in Children (

Note: COVID-19 information is rapidly changing. If a link is broken, it is likely because the information has been moved or updated by an external source. Please alert us of any broken links you find by emailing Kelsey Kemp at 

Last Updated: 5.18.20 12:41 PM EST